Daniel Vitor Pedro Travassos
IT Support | Network Administration | Cloud Infrastructure
Cork, Ireland • +353 85 839 2664 • daniel@vptravassos.com.br
EU Citizen - Full Right to Work in Ireland
Professional Summary
IT professional with 5+ years of hands-on experience in technical support, network administration, and IT infrastructure, primarily within public sector and healthcare environments. Holds a Bachelor's Degree in Computer Engineering (EU-recognised) and a Postgraduate Degree in Network Engineering, with industry certifications including Microsoft Azure Fundamentals (AZ-900) and Cisco CCNA. Currently based in Cork, Ireland, seeking a role in IT support, network administration, or cloud infrastructure.
Work Experience
Children's Oncological Hospital, Brazil
- Provided IT support in a critical healthcare environment ensuring system reliability.
- Troubleshot hardware, software, and network issues for clinical and administrative staff.
- Maintained and configured workstations, printers, and network peripherals.
State Health Department of Pará, Brazil
- Delivered technical support across a large public health department.
- Managed IT asset inventory and performed preventive maintenance.
- Supported end-users across multiple departments with hardware and software issues.
- Assisted in the administration of local network infrastructure.
Public Defender's Office of Pará, Brazil
- Configured, monitored, and maintained LAN/WAN infrastructure.
- Installed and managed data cabling systems and network equipment.
- Provided first and second-line support to internal users.
Technical Skills
Networking: TCP/IP, LAN/WAN, Cisco Routing & Switching, Data Cabling
Cloud: Microsoft Azure (AZ-900 Certified)
Operating Systems: Windows, Windows Server, Linux
Core Support: L1/L2 Technical Support, Hardware/Software Troubleshooting, Helpdesk, System Administration, IT Asset Management
ITSM & Ticketing: GLPI (Ticket Management, Asset Tracking, SLAs), Incident Resolution
Security: IT Security Fundamentals, Network Security
Tools & Productivity: Microsoft 365, Active Directory, Remote Desktop Management
Education
Estácio College, Brazil (Academically recognised by the University of Aveiro, Portugal - EU-equivalent)
Certifications & Training
- Microsoft Certified: Azure Fundamentals (AZ-900) – Feb 2024
- Cisco: CCNA Routing & Switching: Introduction to Networks – Jun 2020
- Manual Handling Certificate: Valid to 2028 (Issued Aug 2025)
- Google IT Support Professional Certificate: Coursera
- Data Cabling Systems (28h): Furukawa Institute of Technology
- Professional IT Training (480h): CEDASPY
Languages
Portuguese: Native • English: B1-Intermediate
Contact
Feel free to reach out via email or phone: